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Our Goal

At EAI Services, our mission is to provide high-quality mechanical engineering services that exceed our client’s expectations. We strive to deliver innovative and cost-effective solutions that meet their unique needs and requirements.

We are committed to maintaining the highest standards of safety, sustainability, and professionalism in all aspects of our work.

Our goal is to establish long-lasting partnerships with our clients based on trust, integrity, and mutual respect, and to contribute to their success by helping them achieve their objectives.

Contact Us

Tel:

07872 514118

Email:

terry@eaiservices.co.uk

Where We Cover

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EAI Mechanical Services Ltd, Registered Address: 14 Arundel Avenue, South Croydon, England, CR2 8BA Company No: 13146769 Registered in England and Wales
VAT Registration number: 372211527
(Stock photos have been used for illustration purposes only).

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Complaints Policy

COMPLAINTS POLICY

The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied. To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.
In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.
Our Procedure
Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader, we use Which?’s Dispute Resolution Provider for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 02922670040.